Privacy Policy
Last updated:
This Privacy Policy explains how Utility Billing Support (“we”, “us”, “our”) collects, uses, and protects information
when you visit our website or contact our support line. We are an independent customer support service
and are not affiliated with any specific utility provider.
Important: If you want to reach your official provider, please use the official phone number printed on your bill.
Information We Collect
Depending on how you interact with us, we may collect:
- Contact information you provide (such as name, phone number, email).
- Call details (time/date, duration) for quality and support purposes.
- Account-related details you voluntarily share during a call to help resolve your request (for example, service address or account number).
- Technical data (IP address, browser type) when you visit our website, for security and analytics.
How We Use Information
- To provide customer support and respond to inquiries.
- To improve website performance and user experience.
- To maintain security, prevent fraud, and comply with law.
- To communicate important service-related updates when applicable.
Cookies & Analytics
We may use cookies or similar technologies for basic website functionality, security, and analytics. You can control cookies
through your browser settings. Some features may not work properly if cookies are disabled.
Sharing of Information
We do not sell your personal information. We may share limited information only when necessary:
- With service providers helping us operate the website or communication tools (under confidentiality obligations).
- If required by law, legal process, or to protect rights, security, and safety.
Data Security
We take reasonable measures to protect information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet is 100% secure.
Data Retention
We keep information only as long as necessary for support, compliance, and legitimate business purposes, then delete or anonymize it.
Your Choices
- You may request access, correction, or deletion of your information where applicable.
- You can disable cookies via browser settings.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children.
Contact
For privacy questions, contact us via the details on the Contact page.